Return & Refund Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Non-Returnable
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate products or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partially Refundable
There are certain situations where only partial refunds are granted: (if applicable)
* Book/paper related goods with obvious signs of use
* Any item that is not in its original condition, that is damaged or missing parts for reasons not due to our error.
* Any item that is returned 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and credit will automatically be applied to your credit card/original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed.
Next, contact your bank. There is often some processing time before a refund reflects in your account.
If you’ve done all of this and you have still not received your refund, please contact us at support@ananda.ai.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ananda.ai and send your item to: Prajeev Elegance, Gharpure Colony Shivaji Nagar, Pune, MH, 411005, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: Prajeev Elegance, Gharpure colony Shivaji Nagar, Pune, MH, 411005, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 5000/-, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Thank you for subscribing to services at Ananda.ai

If, for any reason, You are not completely satisfied with a service. We invite You to review our policy on refunds and returns.

The following terms are applicable for any services that

You subscribed to Us.

  • The individual using the Service, or the company, or other legal entity on behalf of which such individual is using the Service, as applicable.

Your Service Cancellation Rights

  • You are entitled to cancel Your service before you make payment for the service without giving any reason for doing so.
  • The deadline for cancelling is strictly before you make payment.
  • In order to exercise Your right to choose a subscription plan , You must inform Us of your decision by means of a clear statement. You can inform us of your decision by emailing us at support@ananda.ai
  • We reserve the right to refuse the utilization of the remaining service if we find the behaviour of the client inappropriate.
    In such cases we reserve the right to refuse the refund.
  • We cannot be held responsible for the absence of a client after subscription is taken. Therefore, We recommend communicating via mail service in such cases.
  • If the services were booked for someone else you are required to share their details and consent.

In case of cancellation, refunds are issued based on the number of sessions availed under the customised plan.

  • If a client cancels after attending 1-3 sessions, a deduction of INR 1000 per session will be made according to the plan.
  • If a client cancels after attending 1-3 sessions, a deduction of INR 1000 per session will be made according to the plan.
  • If a client cancels after attending 8-11 sessions, a deduction of INR 700 per session will be made according to the plan.

For example: If you sign up for/commit to 12 sessions at INR 600 per session, but decide to cancel/opt out after 1 session, you will be charged INR 1000 for the single session you’ve attended.

If you have any questions about our Returns and Refunds Policy, please contact us By visiting https://ananda.ai/contact-us/ page on our website or emailing us at support@ananda.ai

Rescheduling Policy

  • A 24-hour notice of a reschedule is required from the client or the individual attending the session.
  • In case the attendee is unable to join the session due to unforeseen reasons, we will allow for one rescheduled session.
  • In exceptional cases, such as an emergency, we will allow for a reschedule according to Ananda’s discretion.
  • Each session has a buffer time of 15 minutes; if the attendee arrives late or does not show up for the session, it will be assumed that they attended the entire session and no refunds will be given.
  • We kindly ask that clients respect their therapists’ appointment times, as every unused time slot can be offered to someone else in need of it.