Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Non-Returnable

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate products or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 Partially Refundable

There are certain situations where only partial refunds are granted: (if applicable)
* Book/paper related goods with obvious signs of use
* Any item that is not in its original condition, that is damaged or missing parts for reasons not due to our error.
* Any item that is returned 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and credit will automatically be applied to your credit card/original method of payment, within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially processed.

Next, contact your bank. There is often some processing time before a refund reflects in your account.

If you’ve done all of this and you have still not received your refund, please contact us at support@ananda.ai.

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ananda.ai and send your item to: Prajeev Elegance, Gharpure Colony Shivaji Nagar, Pune, MH, 411005, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: Prajeev Elegance, Gharpure colony Shivaji Nagar, Pune, MH, 411005, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 5000/-, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.